Bet365 Casino IT - Ο λογαριασμός του παίκτη μπλοκαρίστηκε.

I registered on the site, prompted by the welcome offer which allowed me to double the deposit. I paid 100 euros via paypal and I was unable to activate the promo, nor to place a bet. My account was blocked for no valid reason with code LL01. I have contacted support via chat several times but they keep saying they will contact me via mobile, but the call never came. They have seized 100 euros from me and do not want to give explanations or resolve the matter in a reasonable way.

Ho effettuato la registrazione al sito, spinta dall'offerta di benvenuto che permetteva di raddoppiare il deposito. Ho versato 100 euro tramite paypal e non sono riuscita nè ad attivare la promo, nè ad effettuare nemmeno una scommessa. Il mio conto è stato bloccato senza un motivo valido con codice LL01. Ho contattato più volte l'assistenza via chat ma continuano a dire che mi contatteranno via cellulare, ma la chiamata non è mai arrivata. Mi hanno sequestrato 100 euro e non vogliono dare spiegazioni, nè risolvere la questione in maniera ragionevole.

Hello Fefepast,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet365 Casino IT. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When exactly did the casino close your account can you specify the date? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, thanks for your assistance. I confirm that my account was opened on 23/08, while the first deposit (100 €) was made on 26/08 via paypal. The verification of the account took place on 27/08 and for no reason my account was blocked on 28/08. I have contacted the livechat several times, but the answer is that they cannot provide explanations via chat (I wonder at this point what the chat is for) and that I will be contacted by phone for verification. Phone call never arrived and 100 euros practically seized.

Buongiorno, grazie dell'assistenza. Confermo che il mio conto è stato aperto il giorno 23/08 , mentre il primo deposito (100 €) è stato effettuato il giorno 26/08 tramite paypal. La verifica del conto è avvenuta il giorno 27/08 e senza alcun motivo mi è stato bloccato il conto il giorno 28/08. Ho contattato più volte la livechat, ma la risposta è che non possono fornire spiegazioni via chat (mi domando a questo punto a cosa serva la chat) e che verrò contattata via telefono per una verifica. Telefonata mai arrivata e 100 euro praticamente sequestrati.

So do I understand it correctly that you did not receive back the 100€ deposit?

Exactly, my account is blocked without explanation and along with this are my money paid via paypal

Esattamente, il mio conto è bloccato senza spiegazioni e insieme a questo lo sono anche i miei soldi versati tramite paypal

Can you please advise when exactly did they close your account? Also please if you have any conversation with the casino forward it to nikolas.b@casino.guru.

Dear Fefepast,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.