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PLEASE HELP!!! BEFORE COMPLAINTING IN THE COMMISSIONER!!! I want to tell what I am suffering with bet365, my user is; rositahuelva, it's been more than 10 years since I joined bet365 and I never had a problem, I spent years without playing anything, and about two months ago I started to deposit 10 euros from time to time to have a kitchen and play roulette, about 400 euros, I am unemployed, which is a lot of money for me, I put that money in to try my luck and it turns out that I have not played the money nor can I withdraw it nor have I access to my account for ONE MONTH!!!, I went to get in a month ago and it turns out that I couldn't, they didn't even notify me, I had to write to see what was happening and then they asked me to send a certificate of ownership, ID, cards with which I deposit, and the income fund with which I financed my gaming account, EVERYTHING SENT I sent the unemployment that unemployment paid me, my cards with which I deposit my ID, each and every one of the things that they asked me for, after weeks and weeks telling me that it is being verified by the corresponding department and closing the chat in I live without giving them solutions of any kind without saying goodbye even yesterday I told them that I am going to report them to the police station, and attention!!! Do you know what's new so you don't give me money? They tell me that they can't give me my money if I don't send away the old cards with which I deposited 8 years ago!!!!! It turns out that I used Bankia at the time and according to them I have to send them a strajetas expired years ago and some bank accounts from years ago that I neither use nor have saved or anything, and even so they tell me to look for my life and to call a bank that It doesn't even exist anymore so that I can send a copy of the cards I used, I have spoken with the game organization and they tell me that they don't ask for cards older than 5 years, used on the page, that there is a limit, but bet365 yes, everything to not give me my sad 400 euros, which for me are a lot, and one of them has told me that he is going to open an incident to claim my money because it is absurd but very absurd that they ask you for a card from more than 8 years ago to open your account again but very absurd, the only thing I see here is that many people will get tired of these procedures and it is a way for them to keep the agent's money that they get bored, but you take it clear with me, because I have already communicated my case to the press, youtube, and I hope that the way you have to proceed with people will even come out on television, one month!!!! It took me a month for my account to open. I asked them for my money and they closed the account. I don't care about their account anymore. I don't even want to play with them. I will never deposit at bet365 again and they tell me no, I won't be able to withdraw otherwise I send a card from more than 8 years ago that I do not have that bank nor does that bank exist and it is even a real shame! Let bet365 know that you are being denounced as of today, and that I am going to fight for what is fair and for my money and if this can be of use to someone, please read it.

POR FAVOR AYUDA!!! ANTES DE DENUNCIAR EN COMISARIA!!! quiero contar lo que estoy sufriendo con bet365, mi usuaario es; rositahuelva, hace mas de 10 años que me meti en bet365 y nunca tuve problema, estuve años sin jugar nada, y cosa de hace dos meses empeze a depositar de vez en cuanto 10 euros para tener un cokchon y jugar a la ruleta, unos 400 euros, soy desempleada con lo cual es mucho dinero para mi, meti ese dinero para probar suerte y resulta que ni he jugado el dinero ni puedo retirarlo ni tengo acesso a mi cuenta desde hace UN MES!!!, fui a meterme hace un mes y resulta que no podia, ni me avisaron siquiera, tuve que escribir para ver que pasaba y entonces me pidieron que mandara certificado de titularidad, dni, tarjetas con la que deposito, y fondo de ingresos con la que financio mi cuenta de juego, TODO MANDADO mande lo de desempleo que me poaga el paro, mis tarjetas con la que deposito mi dni, todo y cada una de las cosas que me pidieron, despues de semanas y semanas diciendome que esta siendo verificado pro el departamento correspondiente y cerrandome el chat en vivo sin damre solucciones de ningun tipo sin decirme adios siquiera ayer le digo que los voy a denunciar en comisaria, y atencion!!! sabeis lo nuevo para no darme dinero?? me dicen que n pueden darme mi dinero si no mado las antiguas tarjetas con la que deposutaba hace años hace 8 años!!!!! resulta que yo usaba bankia entonces y segun ellos tengo que mandarles una strajetas caducadas hace años y unas cuenta bancaria de hace años que ni uso ni tengo guardadas ni nada, y aun asi me dicen q me busquen la vida yq ue llame a un banco que ni existe ya para que mande copia de las tarjetas que usaba, he hablado con ordenacion de juego y me dicen que ellos n piden tarjetas de mas de 5 años, usada ne la pagina, que ha yun tope, pero bet365 si, todo para no darme mis tristes 400 euros que para mi son muchisimos, y un asi me ha dicho ordenacion que va abrir una incidencia para reclamar mi dinero xq es absurdo pero muy absurdo que te pidan una tarjeta de hace mas de 8 años para abrirte otra ve zla cuenta pero muy absurdo yo solo lo unico que veo aqui es que mucha gente se cansara de estos tramites y es uan forma de ellos quedarse con el dinero de l agente que se aburran, pero la llevais clara conmigo, porque ya he comunicado mi caso a la prensa, youtube, y espero que salga hasta en television el modo que teneis de proceder con la gente, un mes!!!! un mes llevo para que se abra mi cuenta les he pedido mi dinero y que me cierren la cuenta que me da igual su cuenta ya no quiuero jugar con ellos siquiera jamas volvere a depositar en bet365 y me dicen que no que no podre retirar si no mando una tarjeta de hace mas de 8 años que no tengo ni ese banco ni existe ese banco ya siquiera es un averdadera verguenza!! que sepàis bet365 que estais denunciados desde hoy, y que voy a liuchar por lo que es justo y mi dinero y si a alguien le puede servir esto que lo lea por favor.

Dear rosaserrano,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bet365 Casino.

Could you please send the correspondence between you and the casino regarding the problem to my email at tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear rosaserrano,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.