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I requested a withdrawal, but after 48 hours, the money was returned to the casino account. They claimed that there was an issue with the casino's bank, and I had to wait an additional 72 hours to make a new withdrawal request. Now, 48 hours have passed and the money has not been credited to my account. I've reached out to support multiple times, but they've been unable to resolve the issue. I've also received an email from them, but there's been no follow-up.

fiz o pedido do saque, depois de 48 horas, o saque voltou para a conta do cassino, eles alegaram que deu problema no banco do cassino e, tive que aguardar mais 72 horas, para fazer um novo pedido de saque, ja passou 48 horas e o saque nao caiu em minha conta, ja entrei em contato varias vezes com o suporte, e nada resolve, ja mandaram um email para mim e nao tive resposta.

Dear mengao10rj,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from CBet Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. 

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if it was your first withdrawal attempt in this casino?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

In this case it's 2 because the first withdrawal attempt had a problem at their bank, the money went back to the casino and then I had to wait 72 hours to make this last withdrawal

Nesse caso está sendo a 2 pq a primeira tentativa de saque teve problema no banco deles o dinheiro voltou pro cassino aí depois tive que esperar 72 horas pra fazer esse último saque

Dear mengao10rj,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.