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Hello, I deposited 50,000 pesos and I want to withdraw it, but it's asking me to bet 1 million pesos in order to withdraw – that's twenty times my initial deposit. How is this possible? It's impossible for me to reach that sum. Initially, the support team told me it was because I had an active bonus and the turnover would be reset 24 hours after the bonus ended. However, that didn't happen, the turnover is still at 1 million and my money is being held hostage. I can't do anything because it's requiring me to bet an amount that I do not have.

Hola buenas, cargue 50mil pesos y quiero retirar, pero me pide que juegue 1millon de pesos para poder retirar osea x20 lo que ingrese, como puede ser?, es imposible que llegue a esa suma, al principio el soporte me dijo que era porque tenia un bono activo y que al terminal el bono a las 24 horas se iba a reinciar el turnover, pero eso no paso, sigue estando en 1 millon y tengo mi dinero retenido sin poder hacer nada porque me piden jugar una cantidad que no tengo

Hello beam,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When did you claim the bonus and is it now canceled or finished already? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

If my account has been verified since October, I claimed the bonus on Monday and I already finished it, while I was playing the bonus the turnover increased, I consulted for support at the casino and they told me at first that it was because I had the bonus active and that After 24 hours the turnover was going to reset to its normal value, more than 24 hours passed and it was not updated, they contacted me again and now they told me that it was because of their system for detecting fraudulent or armed bets, every day I enter even without playing the turnover goes up more, now I have to play 1 million 200 thousand to be able to withdraw

Si mi cuenta esta verificada desde octubre, el bono lo reclame el lunes y ya lo finalice, mientras jugaba el bono mas me aumentaba el turnover, consulte por soporte en el casino y me dijieron en un principio que era porque tenia el bono activo y que luego de 24 horas se iba a reiniciar el turnover a su valor normal, pasaron mas de 24 horas y no se actualizo, me volvi a contactar y ahora me dijieron que era por su sistema de deteccion de apuestas fraudulentas o armadas, cada dia que entro incluso sin jugar el turnover sube mas, ahora debo jugar 1 millon 200 mil para poder retirar

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.