CosmicSlot Casino - Ο παίκτης αντιμετωπίζει πρόβλημα ανάληψης λόγω επανειλημμένων αιτημάτων για έγγραφα.

Hello, I have a problem with a withdrawal on cosmicslot1. Even though I've submitted all the necessary documents, they keep asking for the same ones. Even after giving my Skrill account details, they continue to ask for my bank's information repeatedly.

Για σας εχω ένα πρόβλημα με μια ανάληψη στο cosmicslot1 ενώ έχω στείλει όλα τα έγραφα συνέχεια μου ζητούν τα ίδια έγραφα έχω δώσει τα τα στοιχεία της Skrill ζητούν πάλι και πάλι της τράπεζας μου

Dear Peris1800,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I have sent an identity card, bank card, diploma and proof of residence. I have made a withdrawal with Skrill, I have sent both the deposit and an extract from my Skrill personal details

Έχω στείλει ταυτότητα κάρτα τράπεζας δίπλωμα και βεβαίωση κατοικίας. Ανάληψη έχω κάνει με Skrill έχω στείλει και την κατάθεση και απόσπασμα από τα προσωπικά στοιχεία μου της Skrill

Everything is fine for you. The withdrawal was done normally. Thank you very much for everything.

Για σας όλα καλά.η ανάληψη έγινε κανονικά.σας ευχαριστώ πολύ για όλα.

Dear Peris1800,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru