Crocoslots Casino - Ο παίκτης ζήτησε επιστροφή χρημάτων από το καζίνο.

A while ago I opened an account in a casino and since I was just losing money I self-excluded myself from playing in the casino due to a gambling problem. After a week or two, I get a message from the VIP department that I have a bonus and that I should reconsider self-exclusion.

Then I wanted to play again and received a 50 euro bonus. I fell into addiction again and lost money, self-excluded. A week later, I wanted to try my luck again, and the account opening was refused. I accepted. A week later, I got a message again that the self-exclusion was lifted and that I could play. I deposited 192 euros and lost it. Then my account was closed again due to the ban. I requested my deposits back on 16. september 2023,which I was told they would do. 

To this day, they use the excuse that the application is in progress and that I should wait a bit. I don't know what to do, the casino is very suspicious to me, I have the feeling that they just want to collect money and don't care about the players. Asking Askgamblers for advice. Even self-exclusion does not work here, they invite you to join

re-opening and reward with a bonus, plus they promise better chances of winning. I am attaching pictures as proof.

Dear zoroporo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Crocoslots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly your account was blocked for the last time shortly before you requested a refund of your deposits on September 16th?

Do I understand correctly the casino already initiated a refund of all the deposits you made after you self-excluded your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I requested a self-exclusion two weeks ago and received a good bonus offer and better gameplay from the VIP department. They also wrote that they see a self-play ban and that I should think about the matter. Then I wanted to reopen the account. They agreed and gave me 50 euros in bonus money.

I lost money again and decided to ban the game.

Then I wanted to try my luck and was told that I could no longer use the account due to gambling.

On September 16th I received notification that the self-exclusion had been lifted so I could play again. I made another deposit of 192 euros, lost, after which my account was closed and said that the self-blocking was active. So I'm waiting for the deposit of 192 euros to be refunded. I'm already waiting to hear back from the finance department on Saturday.

Ich habe vor zwei Wochen einen Selbstausschluss beantragt und von der VIP-Abteilung ein gutes Bonusangebot und ein besseres Gameplay erhalten. Sie schrieben auch, dass sie ein Selbstspielverbot sehen und ich über die Sache nachdenken sollte. Dann wollte ich das Konto wieder eröffnen. Sie stimmten zu und gaben mir 50 Euro Bonusgeld.

Ich habe wieder Geld verloren und beschlossen, das Spiel zu verbieten.

Dann wollte ich mein Glück versuchen und mir wurde gesagt, dass ich das Konto aufgrund des Spielens nicht mehr nutzen könne.

Am 16. September erhielt ich die Nachricht, dass der Selbstausschluss aufgehoben wurde, damit ich wieder spielen konnte. Ich habe eine weitere Einzahlung über 192 Euro getätigt, verloren, woraufhin mein Konto geschlossen wurde und gesagt wurde, dass die Selbstsperre aktiv sei. Ich warte also auf die Rückerstattung der Anzahlungen in Höhe von 192 Euro. Von Sammstag warte ich schon eine Rückmeldung von Finanzabteilung.

I just got the money transferred, so the matter is resolved.

Thnx

Dear zoroporo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru