Καλησπέρα, έκανα κατάθεση σε αυτό το καζίνο και μετά έκανα ανάληψη 401€ μέσω τραπεζικού εμβάσματος. Ζήτησα ακύρωση λογαριασμού επικαλούμενος λόγους εθισμού και ενημερώθηκα ότι ο λογαριασμός μου δεν υπήρχε στα αρχεία τους, μετά μίλησα με την εξυπηρέτηση πελατών Jeff και μου είπαν ότι υπήρχε και η ανάληψη ακυρώθηκε και έπρεπε να υποβληθεί σε μη αυτόματη επεξεργασία. Μάλιστα, έλαβα ένα email που ανέφερε ότι η ανάληψη είχε ακυρωθεί. Αφού δήλωσαν ότι η ανάληψη έπρεπε να διεκπεραιωθεί χειροκίνητα, αυτό έγινε στις 18/01, στο chat λένε πρέπει να στείλω ένα email με τα σωστά τραπεζικά στοιχεία γιατί ήταν λανθασμένα οπότε δεν έκαναν τη μεταφορά. Έστειλα το έγγραφο με τα στοιχεία της τράπεζας στο chat και με email, έλαβα email με τον αριθμό του εισιτηρίου και στο chat λένε ότι προωθήθηκε στο οικονομικό τμήμα. Έστειλα την απόδειξη περίπου 4 φορές και το chat πάντα λέει ότι έχει παραληφθεί και επεξεργάζεται το οικονομικό τμήμα. Στις 31 Ιανουαρίου, έλαβα ένα email που με ενημέρωσε ότι η ανάληψη πρέπει να γίνει σε λογαριασμό Skrill, έκανα την κατάθεση μέσω της mbway που μου επιτρέπει να κάνω αναλήψεις με τραπεζικό έμβασμα. Δημιούργησα έναν λογαριασμό Skrill, έστειλα τα στοιχεία και η απάντηση είναι ότι όλα είναι καλά και επεξεργάζονται το οικονομικό τμήμα.
Τούτου λεχθέντος, επέστρεψα στο chat σήμερα για να ελέγξω την κατάσταση και μου ζητούν ξανά τραπεζικά στοιχεία για τραπεζικό έμβασμα.
Ζητώ βοήθεια με αυτό, καθώς ο καθένας λέει κάτι διαφορετικό, ο καθένας ζητάει κάτι διαφορετικό, έχω στείλει ό,τι ζήτησε και δεν βλέπω τρόπο να πάρω τα χρήματά μου.
Ευχαριστώ
Good evening, I made a deposit at this casino, then I made a withdrawal of 401€ via bank transfer. I requested account cancellation citing addiction reasons and was informed that my account did not exist in their records, then I spoke with customer service Jeff and was told that it did exist and the withdrawal was cancelled and had to be manually processed. In fact, I received an email stating that the withdrawal had been cancelled. After stating that the withdrawal had to be manually processed, this happened on 18/01, in the chat they say I have to send an email with the correct bank details because they were incorrect so they didn't make the transfer. I sent the document with the bank details in the chat and by email, I received an email with the ticket number and in the chat, they say it was forwarded to the financial department. I sent the receipt about 4 times and the chat always says it has been received and is being processed by the financial department. On January 31st, I received an email informing me that the withdrawal has to be made to a Skrill account, I made the deposit through mbway which allows me to make withdrawals by bank transfer. I created a Skrill account, sent the details and the response is that everything is fine and is being processed by the financial department.
Having said that, I returned to the chat today to check the status and they are asking me again for bank details for bank transfer.
I ask for help with this, as everyone says something different, each one asks for something different, I have sent everything they asked for and see no way of getting my money.
Thank you
Boa noite, fiz depósito neste casino, depois fiz um levantamento de 401€ por transferência bancária. Pedi cancelamento de conta indicando motivos de adição e informaram que a minha conta na existia nos seus registos, depois falei com o costumer service jeff e disse que existia e o levantamento foi cancelado e que tinha de ser manual, de facto recebi um email a dizer que o levantamento tinha sido cancelado. Depois de dizerem que o levantamento tem de ser manual, isto no dia 18/01, no chat dizem que tenho de enviar email com os dados bancarios corretos porque estavam incorretos então nao fizeram a transferência, enviei o documento com os dados bancários no chat e por email, recebo email com o numero de ticket e no chat dizem que reencaminham para o departamento financeiro. Enviei o comprovativo umas 4 vezes e o chat sempre a dizer que tinha recebido e estava a ser processado pelo departamento financeiro. Dia 31 de janeiro, recebo um email a informar que o levantamento tem que ser para uma conta skrill, fiz o depósito por mbway o que posso fazer levantamentos por transferência bancária. Fiz uma conta skrill, enviei os dados e a resposta é que está tudo ok e está a ser processado pelo departamento financeiro.
Posto isto, volto ao chat hoje para saber o ponto de situação e voltam a pedir me dados bancários para transferência bancária.
Peço ajuda com isto, pois cada um diz uma coisa, cada um pede uma coisa diferente, já enviei tudo o que pediram e não vejo forma de ter o meu dinheiro.
Obrigado
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