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Well I had € 300 and I tried to withdraw € 100 but instead of withdrawing € 100 from the account I tried again in another way and it happened exactly the same .. how can I solve

Bem eu tinha 300€ e tentei levantar 100€ mas em vez de levantar retiraram-me 100€ da conta voltei a tentar de outra forma e aconteceu exatamente o mesmo.. como posso resolver

Dear Sandra,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please indicate, how much money is currently in your balance?

Did you play with any bonuses? If yes, please specify which offer you activated.

Have you tried contacting the casino to find out what happened? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Manupau,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.