Malibu Club Casino - Ο παίκτης δυσκολεύεται να καταθέσει χρήματα.

Game account verified on June 6, 2021, deposit methods have been inactive since then. In chat they always assure me that in 24/48 hours the problem will be solved ... words to the wind!

Conto gioco verificato il 6 di giugno 2021, da allora i metodi di deposito sono inattivi. In chat mi assicurano sempre che in 24/48 ore il problema verrà risolto... parole al vento!

Dear Nemokid,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand completely what the issue is. Do I understand correctly that the depositing option has been disabled completely for your account? Have you been advised what is necessary for the problem to be resolved?

Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.

Best regards,

Petronela

Thank you, Nemokid, for your reply. Could you please advise if none of the payment methods is available, or your preferred one only? Do I understand correctly, that depositing options have been deactivated completely in your account after the verification? Have you been able to deposit any funds into this casino in the past?

I have never made any deposits since opening my account in June 2021. All methods seem to be blocked and I don't know why, despite being reassured by their assistance every time that the problem will be solved in 24/48 hours!

Da quando ho aperto il conto a giugno 2021 non ho mai effettuato alcun deposito. Tutti i metodi sembrano essere bloccati e non so per quale motivo, nonostante ogni volta venga rassicurato dalla loro assistenza che il problema verrà risolto in 24/48 ore!

Thank you very much, Nemokid, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Nemokid,

I am sorry to hear you are experiencing problems. I will contact the casino and see if I can help.

Hello Nemokid,

To make sure I understand correctly, you have now made deposits, played, and won but your account is now inaccessible?

I am yet to receive a response from Malibu Club Casino so I will attempt to contact them again.

Hello Nemokid,

Thanks for the information and for clarifying the situation. I will let you know as soon as I get a response.

Hello Nemokid,

We have received no response from the casino support but now have direct contact details so will give the casino another chance to respond.

Hello Nemokid,

I have received a response from the casino, they have stated that your account has been deactivated as you have more than one account with Malibu Club Casino, and have used a welcome chip twice.

Is it possible that this is correct?

Greetings all,

The bottom line here is it is no one's "right" to play with the casino and no contract saying once you open an account it is permanently open. Players can close their account at any time and we have the right to refuse services should we deem it necessary. If there was a playable balance, if there was an outstanding withdrawal, if there was some sort of unsettled business that needed attention I would work for you to resolve the issue.

In this case there is none of this, the only issue is you would like to deposit and play with us Nemokid and we have opted to deactivate your account(s) and not allow that as we are within our rights to do.

As far as the casino is concerned there is no real need for further dialogue beyond wishing you well and good luck.

Best,

Nick and Malibu Club

Dear Nick,

it seems to me that you are climbing on the mirrors, did you not read what Adam said above? The basic problem is not of law, but concerns transparency and correctness in your modus operandi . Have you read what has been written about the reason for closing my account? Double account when, on the other hand, the undersigned behaved honestly by informing you in advance and asking to be able to play in a different currency, then by mutual agreement an old euro account was closed, never used and one was opened in Australian dollars, that's all (see the chats that have taken place). So no double game accounts opened and never used tokens on the first deposit as I never had the honor of depositing in your casino. Furthermore, you offer a service in the public domain, not private therefore the right if anything lies in the fact of being able to register in your casino since we are in a democracy and you can not accept my registration, if you accept it I enjoy the right to be able to use the your services therefore grant me this possibility until your unilateral decision to close the account! The concept as you see is very different. However, both the professionalism of a casino and those who work behind it can be seen from these behaviors. What do I have to tell you, do as you like worst for you, I will certainly survive all this but you certainly will not make a good impression on your future customers! And since you exist thanks to us ... customers, I don't think it is a very intelligent and fruitful attitude that you have adopted up to now.

Greetings.

Caro Nick,

mi sembra che ti stai arrampicando sugli specchi, non hai letto quanto dichiarato sopra da Adam ? Il problema di fondo non è di diritto, ma riguarda la trasparenza e la correttezza nel vostro modus operandi. Hai letto quanto è stato scritto sulla motivazione della chiusura del mio conto ? Doppio account quando invece il sottoscritto si è comportato onestamente avvisandovi in anticipo e chiedendo di poter giocare in differente valuta, quindi di comune accordo è stato chiuso un vecchio conto in euro mai utilizzato e ne è stato aperto uno in dollari australiani, tutto qui (vedasi le chat intercorse). Quindi nessun doppio conto gioco aperto e mai utilizzato gettoni sul primo deposito in quanto non ho mai avuto l'onore di depositare nel vostro casinò. Inoltre voi offrite un servizio di dominio pubblico, non privato pertanto il diritto semmai sta nel fatto di potermi iscrivere nel vostro casinò visto che siamo in democrazia e voi potete non accettare la mia iscrizione, se l'accettate io godo del diritto di poter utilizzare i vostri servizi pertanto mi concedete tale possibilità fino ad eventuale vostra unilaterale decisione di chiudere il conto! Il concetto come vedi è ben differente. Comunquesia la professionalità di un casinò e di coloro che ci lavorano dietro si nota da questi comportamenti. Cosa vi devo dire, fate come volete peggio per voi, io di sicuro sopravviverò a tutto questo ma voi di certo non ci farete una bella figura con i vostri futuri clienti! E siccome voi esistete grazie a noi... clienti, non penso sia un atteggiamento molto intelligente e fruttuoso quello fino ad oggi da voi adottato.

Saluti.

Dear Nemokid,

The casino has expressed that they do not want to continue to offer their services to you, and they are within their rights to do so.

As there is no outstanding balance, pending withdrawals, or monies owed to you I'm afraid we are unable to assist you any further in this matter and so this complaint will be rejected.

Should you still wish to take the matter further, you could contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them.

I am sorry I could not be of more help.

Best regards,

Adam