Pame Stoixima Casino - Ο παίκτης είναι δυσαρεστημένος με το σύστημα ανταμοιβής.

The worst company in rewarding players. I have played in all casinos in Greece I have never seen this. I have made 3000 euro deposits in a month, 1000 euros in a week and the bonus I received is 20 spins at 0.10. I send them emails and they never answer the chat to talk, you wait 40 minutes. Honestly zero reward for players regardless of the profit which is also zero.

Η χειροτερη εταιρεια σε επιβραβευση παιχτων.Εχω παιξει σε ολα τα καζινο στην ελλαδα δεν το εχω ξαναδει αυτο.Εχω κανει 3000 ευρω καταθεσεις σε ενα μηνα, 1000 ευρω σε μια εβδομαδα και το μπονους που ελαβα ειναι 20 περιστροφες στο 0,10. Τους στελνω μειλ και δεν απαντανε ποτε και στο τσατ για να μιλησεις περιμενεις 40 λεπτα.Ειλικρινα μηδενικη επιβραβευση παιχτων ασχετα απο το κερδος που ειναι και αυτο μηδενικο.

Dear Pantelis,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I would like to emphasize, that each casino has a different bonus policy and reward system. A bonus is something like a gift from the casino, and the casino has the full right to decide which bonuses they want to offer and how often. I would recommend you to check out our list of Online Casino Bonuses, and maybe you will find something that suits you better:

https://casino.guru/online-casino-bonuses

I also contacted the casino’s support (live chat), and I was immediately connected to one of their support agents, which was nice and replied quickly.

If you have more information that would help the case, please forward it to me. Unfortunately, at this time, I don’t see that something unfair is going on, and there is nothing we can help you with. Please, do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

How do I get in 40 minutes late and you do not know it directly. So rewarding players is not an issue? Sorry for my time and yours then because I know that reward is something that should become an issue when there is no after a thousand to get nothing.

Πώς γίνετε να μπαίνω εγώ με καθυστέρηση 40 λεπτών και εσείς κατευθείαν δεν το ξέρω.Η επιβράβευση παιχτών δεν είναι θέμα δηλαδή?Συγγνώμη για το χρόνο μου και τον δικό σας τότε γιατί εγώ ξέρω ότι η επιβράβευση είναι κάτι που πρέπει να γίνετε θέμα όταν δεν υπάρχει μετά από χιλιάρικα να μη παίρνεις τίποτα.

I apologize, but as I mentioned in my initial message, the casino can decide which bonuses they want to offer and to whom. Sadly, we cannot punish the casino for having a lack of bonuses.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.