Καλή μέρα,
Άνοιξα τον λογαριασμό μου γύρω στις 20 Αυγούστου και άρχισα να παίζω χωρίς προβλήματα μέχρι σήμερα, 2 Νοεμβρίου, όταν ο λογαριασμός μου έκλεισε απότομα.
Ας πάμε λίγες μέρες πίσω όταν είχα ένα σερί νικών και άρχισα να κάνω αναλήψεις.
Οι δύο πρώτες αναλήψεις πήγαν καλά, αλλά στην τρίτη, άρχισαν να ζητούν επαλήθευση των τεσσάρων πιστωτικών καρτών που είχα χρησιμοποιήσει, μαζί με το έγγραφο ταυτότητάς μου.
Η επαλήθευση πέρασε (δηλώθηκε ως επαληθευμένη για κάθε κάρτα και ένα πράσινο σημάδι επιλογής εμφανίστηκε δίπλα στην επιβεβαίωση), ωστόσο, παρόλα αυτά, ο λογαριασμός μου έκλεισε με τον ισχυρισμό ότι ήταν διπλότυπος λογαριασμός.
Το όνομα και ο αριθμός τηλεφώνου μου καταχωρήθηκαν μόνο μία φορά. Δεν μπορώ να δεχτώ ότι ο λογαριασμός μου κλείνει χωρίς να έχω τα χρήματα που υπήρχαν σε αυτόν (15.300 € μου επιστράφηκαν).
Good day,
I had my account opened around August 20th and started playing without any issues until today, November 2nd, when my account was abruptly closed.
Let's go back a few days to when I had a winning streak and began to make withdrawals.
The first two withdrawals went fine, but on the third one, they started asking for verification of the four credit cards I had used, along with my identification document.
The verification passed (it was stated as verified for each card and a green checkmark appeared next to the confirmation), yet despite this, my account was shut down claiming it was a duplicate account.
My name and phone number were registered only once. I cannot accept that my account gets closed without having the funds that were on it (€15,300 returned to me).
Buon giorno,
Il mio conto viene aperto circa il 20 agosto e da la inizio a giocare tranquillamente senza alcun problema fino ad arrivare ad oggi, 2 novembre, data in cui mi viene chiuso l’account.
Torniamo indietro di qualche giorno quando faccio una vincita ed inizio a prelevare.
2 prelievi ok, al terzo iniziano a chiedermi la verifica di 4 carte di credito usate e del documento di identità.
La verifica viene passata (era scritto verificato per ogni carta e accanto compariva una spunta verde), ciò nonostante il mio conto viene chiuso per account duplicato.
Il mio nome e numero di telefono sono stati registrati una sola volta, non posso accettare che il mio conto venga chiuso senza avere i soldi che c’erano dentro (15300€)
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